Total Pickleball Club FAQ

1. How do I place an order?

To place a club order, please call the Club Team Department at 1-866-800-7476, or email us directly at: teams@totalpickleball.com. A club team representative will be able to get you started with an order, and can assist you with any questions you may have regarding team discounts.

2. How can my club team place an order for uniforms?

The club coordinator will need to register by submitting a roster through our website. Once the club team is registered, each player will qualify for the club team discount. This will allow each player to pay individually and have items shipped directly to themselves. Their orders can be placed online, over the phone, or via email.

3. What methods of payment can I use?

We accept Visa, MasterCard, American Express, and Discover cards. We also accept checks and wire transfer. At this time, we do not accept Cash on Delivery (COD) as a method of payment.

4. What is the club discount?

The club discount is for any pickleball club team that participates in organized play. Please contact the Club Team Department to see if you qualify for discounts. We offer deals on apparel, shoes, bags, and qualifying accessories & equipment. We do not give discounts on liquidation items, pickleball balls, or ball machines. Discounts vary by item.

5. What are your shipping costs?

We offer FREE 2-Day shipping on orders over $50. Offer valid in the contiguous U.S. only. Click here for more details on this offer. UPS Ground Shipping is $5.95 on team orders and will take two to five business days to arrive. Another option is Overnight Shipping, pricing varies based on delivery location and weight of package. Orders must have an actual or dimensional weight of 12 lbs. or less.

6. Does Total Pickleball customize uniforms?

We offer a number of customization methods and stock logos for team uniforms. Please see our Embroidery, Heat Seal, or Screen Printing pages for more information. If you choose to create your own custom design, there is a one time set up fee of $50 per logo in addition to the regular customization fees. All customization orders must have a minimum of six items, and must be placed on a single order.

7. Can I return or exchange my club team uniform?

Total Pickleball will take back items that are defective for 30 days after the invoice date. Apparel can be returned for full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact. Items returned from a bulk order will be credited back to whoever originally purchased the items. Embroidered and screen printed items are non-returnable. Please contact the Club Team Department at Total Pickleball for any further questions you may have at 1-866-800-7476 or by email teams@totalpickleball.com.